Thank you for visiting our web site. True Progress, LLC (“True Progress”), doing business as Track My Progress, considers the privacy and security of visitors to our web site to be of paramount importance. By visiting the True Progress website at or any of True Progress’s other websites, applications, mobile applications, domain names or other linked pages, (collectively the “Website”), or using any of our services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. If you have any questions about this privacy policy, or other parts to our web site, we can be reached via e-mail at, or you can call us toll-free at (800) 294-0989. True Progress reserves the right to revise this privacy policy at any time. Changes to this privacy policy will be posted at this location.

Note: the privacy practices set forth in this privacy policy are for this web site and related services only. If you link to other web sites, please review the privacy policies posted at those sites. True Progress is not responsible for the privacy practices or content of those sites.

Collection of Information

On our main site we collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. Personally identifiable information about children under the age of 13 can only be submitted to True Progress by a parent or guardian of the child, or by a school staff member if the staff member has been authorized by a parent or guardian to submit such personally identifiable information. We do not solicit or knowingly collect personally identifiable information directly from children under the age of 13; if you are under the age of 13, do not provide us any information about yourself.

We also collect personal information when a school or district creates accounts for administrators, teachers, and students. We only collect information that is relevant and not excessive for the purposes for which it is to be processed. Personal information includes information that can identify you. For teachers this includes full name, e-mail address, and school name. For students, this includes full name, user ID, and school name. Additional optional demographic data may be entered for students by school or district staff that may include gender, birth date, ethnicity, special education, instructional language, participation in free lunch programs, Title 1 status or other demographic variables created by the school or district.

Student accounts are typically created by teachers or school administrators. COPPA states that teachers may act in place of a parent in deciding whether to give consent. By creating the student account on the Track My Progress website, staff members are providing consent for True Progress to store personal data about those students. Students and parents do not have access to the administrative component of the Track My Progress assessment system where student accounts are created.

Personal information about children can only be entered by school personnel or by True Progress personnel acting on their behalf. There is no way for children using Track My Progress to enter or store personal information on our website. Track My Progress collects and stores data created by student use of the Track My Progress assessment which is linked to each student’s personal information. This personal information is required for student participation so that school staff members can view assessment data.

Parents and legal guardians can request to see the personally identifiable information that we have collected about their children. Parents and legal guardians may also ask to have that information deleted, and can inform us that they do not consent to any further collection or use of their child’s personally identifiable information.

Personally identifiable information that we collect and identify with you is used to fulfill specific requests that you make, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. We may also use your personally identifiable information to assist in the prevention and investigation of fraudulent and criminal activity. We do not use your personally identifiable information in any other manner.

On our secure Track My Progress site, we collect and maintain data that is needed in order to use True Progress software. Whenever you use the secure Track My Progress website or applications, all data transactions are made using secure socket layers, the best protection that we have available for protecting your information.

True Progress only partners with established and reputable host providers. Our servers may be hosted at several locations in the U.S.A. to ensure a consistent and reliable user experience. With each new location, we require that our vendors share our commitment to data protection and security.

Cookie/Tracking Technology

The site may use cookies and tracking technology depending on the features offered. Cookies and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties, but only if such aggregated data is not readily traceable back to the individual to whom it refers.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these organizations for marketing purposes. In the event of a merger or acquisition of True Progress, the sale of substantially all of its assets related to the operation of this site, or other change of corporate control, information collected through this site may be transferred to or controlled by the surviving or successor entity.

Affiliated Businesses

We may disclose information (including personally identifiable information) collected from our websites with our authorized Track My Progress consultants for sales and support purposes. We require these consultants to comply with this policy. True Progress will not share your contact information with other businesses except service providers and successors, as described below.

Service Providers

We may share your information with our service providers — organizations providing services to support True Progress functions. All such service providers are bound by contract to refrain from using the personally identifiable information we collect from you for any purpose other than providing the specified service to True Progress.


In the event True Progress is sold to a new owner, we retain the right to transfer personally identifiable information to the new owner, provided we notify you this is occurring (which may be posted on our websites) and the new owner agrees to respect the privacy policy in effect with respect to this personal data.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. All users of the secure Track My Progress assessment system may opt out of further communications by notifying their school administrator. True Progress uses standard security measures, such as firewall, limited access, and SSL encryption technology, designed to help protect against loss, misuse, and alteration of user information collected by True Progress during its transmission. Access to your data is controlled by both physical and logical controls. Only selected members of the True Progress staff can access the raw data on disk or the backup tapes. All backup tapes are stored offsite are encrypted and destroyed when they become obsolete. Our production systems are housed in a tier-1 hosting facility that is monitored 24 hours a day, 7 days a week. Access to these systems requires prior written approval from True Progress management and all access is logged and monitored. No method of transmission over the internet, or method of electronic storage is 100% secure. True Progress cannot guarantee its absolute security.

Contact True Progress

Privacy Officer

True Progress LLC

PO Box 5753Hanover, NH 03755


Telephone: 800-294-0989